TERMS OF TRADE
Business Information
Legal Name and Account Postal Address:
The Flower Shop Ltd.
PO Box 571, PALMERSTON NORTH (4440)
email: info@flowershops.net.nz
Shop Physical Addresses:
Flower Shop 424, 424 Featherston Street, Palmerston North
PH 06 357 3320
email: info@flowershops.net.nz
www.flowershops.co.nz
office email: office.flowershop@gmail.com
"Flower Shop" will appear on cardholder statements for any transactions through this website.
We guarantee to provide the best quality and freshest cut flowers for all orders at the best price.
If you feel that your flowers are not up to your satisfaction, please call us so that we can assist you. We will happily replace some or all of the flowers in your order.
Ordering & Payment
In store we accept cash, eftpos, credit cards-Visa, Mastercard. Charge accounts for regular business customers are payable on the 20th of the following month. Charge accounts for one off business holders are payable within 5 working days.
Transactions are billed in NZ currency only. All prices are inclusive of NZ Goods & Services Taxes (GST). Payment is required before the dispatch on all orders. For internet orders we accept Visa or Mastercard. This is charged through a secure Windcave gateway. Transactions are also billed in NZ currency only.
Order Cancellation
To cancel and order please contact us immediately. By email info@flowershops.net.nz or call the shop where the order was placed. For internet orders call the Featherston St store, 06 357 3320. If the order has been processed and sent out we cannot cancel the order. If the order has been processed and not sent out we will make a full refund to your credit card or direct credit your bank account.
Returns and Refund Policy
If flowers arrive in an unsatisfactory condition and have been damaged by courier, please report within 24 hours. We will replace and make a time to re-deliver the order and collect the returning flowers. Due to flowers being a seasonal product, occasionally substitutions of flowers are necessary. If this is the case with the gift you have ordered, please bring it to one of our stores within 48hrs and one of our experienced florists will happily replace the items with flowers of equal or higher value. If we are unable to deliver your gift to the address provided, a full refund will be made back to you. Refunds will be returned in the original payment method.
Delivery
Monday to Friday Deliveries:
A same day delivery service is provided for Local Palmerston North and Manawatu Areas if ordered by 2pm via the website www.flowershops.co.nz. If ordering by phone a same day service for sending flowers is available if ordered by 3pm.
Local and rural deliveries are sent out by our own courier.
Outer rural or regional areas are delivered on an overnight Courier service for next day delivery. Orders must be in by lunch to get flowers on the overnight service that leaves at 4pm.
Saturday Deliveries:
A same day delivery service is provided for the Palmerston North Area if ordered by 12pm via the website. If ordering by phone a same day service is available if ordered by 1pm.
Saturday Local and rural deliveries are delivered by our own courier.
Sunday Deliveries:
We only deliver on Sunday for MOTHERS’ DAY and VALENTINES’ DAY if this should fall on a Sunday.
In case of lost orders or your delivery has not arrived please contact us immediately so that we can investigate the issue. By email info@flowershops.net.nz or call us PH. 06 357 3320.